•APPLECARE ORDER FORMS AVAILABLE THROUGH STARTING LINE
•NEW SERVICE TOOLS AND TRAINING COURSES
•UPGRADES UPDATE
•UPDATED MACINTOSH TO PERFORMA COMPARISON
•POWERBOOK UPGRADE KIT CORRECTION
•PRODUCT AVAILABILITY REPORT
APPLE RESTORATION CD
The Apple Restoration CD is a collection of CD-ROM disks that provide a quick and easy way to restore software removed from a hard drive because of a repair or upgrade. These CDs, for use by Apple Authorized Service Providers only, replace software that was originally sold by Apple with Apple products. Use the Apple Restoration CD for System Software to reinstall system software and Apple Restoration CD for Market Software (Volumes 1 and 2) to reinstall application software shipped on computers offered through specific market or channel programs.
System Requirements
To use the software provided on Apple Restoration CD, you will need:
•A fully functional Macintosh computer with aminimum of 2 MB of RAM
•An Apple CD-ROM drive with a SCSI cable and terminator (for external drives)
Product Features
Both the Apple Restoration CD for System Software and the Apple Restoration CD for Market Software use the At Ease desktop interface and provide a similar set of standard Apple installer programs and utilities.
The Apple Restoration CD for System Software includes software and installers that allow technicians to restore the original system software that shipped on an Apple computer, peripheral, printer, or networking card. Software for initializing, updating, and repairing hard drive directories is also on this CD. The Apple Restoration CD for System Software, available by subscription only, is updated quarterly or as often as Apple determines is necessary. Each update replaces the previous version of the CD.
The Apple Restoration CDs for Market Software include software and installers for technicians to restore the original system software that shipped on Apple computers. Use Apple Restoration CD for Market Software to restore system software and third-party bundled applications on systems that have shipped since October 1992.
Volume 1 contains software for the Performa 200, 400, 405, 430, 450, 460, 466, 476, 550, and 600 systems. Volume 2 contains software for the following K-12 and Higher Education bundles:
•1992 Back-to-School Program
•1992 Q1 Educator Advantage Program
•1992 & 1993 Early Language System Program
Each volume also contains software for initializing systems with HDSC Setup and for updating and repairing hard drive directories. Future volumes of custom configurations will be announced as they become available.
Unlike Apple Restoration CD for System Software, Apple Restoration CD for Market Software is not a subscription product. Each volume is offered separately on the Service Prices.
Each Apple Restoration CD includes:
•Bootable CD technology
•At Ease interface
•Fast installation (4 megabytes of information restored per minute)
•Apple disk utilities (such as Disk First Aid and HDSC Setup)
•A familiar installer interface for restoring software to any drive the user
chooses
•Easy-to-follow User’s Guide
•An on-line Read Me file
•AppleCD SC Plus, AppleCD 150, and AppleCD 300 drive compatibility
These CDs are only for Apple Authorized Service Providers, and should be used to restore software that was originally on a drive. Unauthorized use may result in termination of the Apple Authorized Service Provider
contract.
To order your subscription to the Apple Restoration CD for System Software or to order either volume of Apple Restoration CD for Market Software, refer to the Training, Manuals, and Business Support Service Prices or call U.S. Customer Service at 512-919-2775.
Description Part Number Price
Restoration CD for System Software Subscription 077-8000 $129.00
Restoration CD for Market Software, Volume 1 600-1178 $39.00 ea
Restoration CD for Market Software, Volume 2 600-1179 $39.00 ea
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POWERBOOK DUO 250 AND 270C UPGRADES
In October 25, 1993, Apple began offering upgrades to the PowerBook Duo 250 and 270c systems exclusively through the Apple Assurance Program. Customers who have PowerBook Duo 210 or 230 systems may take advantage of these upgrades. Products needing repair or fully functional systems are eligible for these upgrades -- with no difference in price.
Prices are the same for customers upgrading from either the PowerBook Duo 210 or 230 to the PowerBook Duo 250 or 270c.
When a PowerBook Duo is upgraded to a PowerBook Duo 250, customers receive a new display and logic board. Both are covered by Apple’s One-Year Limited Warranty. With the PowerBook Duo 270c Upgrade, customers receive new external plastics along with a new display, logic board, and internal magnesium subframe. Since so much of the product is replaced with the PowerBook Duo 270c Upgrade, all Apple-labeled components in the product are covered by the Apple One-Year Limited Warranty. With both upgrades, customers receive new system software, new Type II NiMH battery, and a new User’s Guide.
Customers who upgrade to the PowerBook Duo 270c and have a Duo Dock will also need to upgrade their Duo Dock because the PowerBook Duo 270c is slightly thicker. The Top Cover Retrofit for PowerBook Duo Dock (M1814Z/A) can be ordered through their local Apple Authorized Service Provider and is user installable.
Apple Authorized Service Providers and Service Facilitators have the option of either referring customers to Apple for PowerBook Duo upgrades, or facilitating upgrades themselves. To facilitate upgrades, call 512-919-2775; to refer customers to Apple Assurance for upgrades, have them call 1-800-SOS-APPL.
Description Part Number Customer Price Service Provider Price
PowerBook Duo 250 Upgrade M1895LL/A $1299.00 $1103.00
PowerBook Duo 270c Upgrade M2358LL/A $1999.00 $1698.00
*Prices include labor
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APPLECARE ORDER FORMS AVAILABLE THROUGH STARTING LINE
AppleCare order forms are now available through Apple StartingLine. The AppleCare products listed below are currently available for order.
You will find StartingLine order forms on the AppleLink network (Apple Sales and Marketing icon/Apple Programs bulletin board/StartingLine Program folder). When ordering, specify the part number and quantity. Submit your orders in one of the following ways:
•Send the completed StartingLine order form to the AppleLink address S.LINE.ORDER
•Fax a copy of the completed StartingLine
order form to 303-297-2258
•Phone your order in by calling
1-800-825-2145
•Mail your order to:
Apple StartingLine
P.O. Box 17461
Denver, CO 80216
For more information, call Customer Service toll-free at 1-800-825-2145 -- 6:00 A.M. to 10:00 P.M. Pacific Standard Time.
Part Number Description Price
L0261LL/A AppleCare On-Site flyer (25/pk) $5.25
L0268LL/A AppleCare On-Site Service Plan Order Form (25/pk) $3.50
L0276LL/A AppleCare On-Site Service Plan Order Form Supplement (25/pk) $3.50
L0463LL/A AppleCare Order Form (25/pk) $4.00
L0464LL/A AppleCare Order Form Supplement (25/pk) $3.50
L0465LL/A AppleCare Premium Service Order Form for Workgroup Servers (25/pk) $2.50
P0187LL/B AppleCare Sales Guide (25/pk) $2.00
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NEW SERVICE TOOLS AND TRAINING COURSES
Apple is now offering new and updated tools and training products
that support the latest system releases and help you minimize downtime for all of your customers. Watch for the new training and tools brochure, describing these new products, coming in the mail soon.
This new brochure offers details on Apple Restoration CDs, On-the-Road Service Training courses, and the New Product Subscription Program.
In addition, the brochure outlines enhancements made to popular service tools such as, Apple Service Guides, MacTest Family diagnostic software, and Service Source CD.
These powerful tools and comprehensive training materials allow you to diagnose and repair Apple CPU’s and peripherals more completely and accurately than ever before. They will enable you to increase customer satisfaction and to save time and money.
Consider the benefits these powerful products will bring to your business:
•Expanded customer base
•More complete/accurate troubleshooting
•Reduced need for module-swapping,yielding faster repair time
•Reduced phone support costs
•Decreased customer system downtime
•Increased customer satisfaction
•Enhanced professional image
The brochure outlines the expanded product line coverage and material enhancements and gives ordering and pricing information for these exciting offerings.
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UPGRADES UPDATE
Beginning in late November, Apple Service will offer a limited number of Macintosh Quadra 700 Logic Board Upgrades.* These upgrades are identical to the ones offered previously by Apple Finished Goods and are covered by Apple’s One-Year Limited Warranty.
This kit, which upgrades a Macintosh IIcx or IIci to Macintosh Quadra 700, includes 4 MB DRAM, system software, a microphone, and a new case. For pricing information, refer to the November CPU Logic Board Upgrades Service Prices.
When customers come to you for service, don’t forget to offer them the option to upgrade their units while they’re in for repair. Because you can now “upgrade upon failure,” an old board doesn’t need to be functional to be upgraded through Service.
To order an upgrade, request an Advanced Exchange for the appropriate upgrade kit by using the AppleOrder system or by contacting U.S. Customer Service 512-919-2775. Refer to the Service Source CD for upgrade installation information.
*All upgrades are available while supplies last.
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UPDATED MACINTOSH TO PERFORMA COMPARISON
The Macintosh to Performa Comparison Chart has been updated to reflect the Performa products introduced in October. If you have any questions about Performa repairs, please call your Regional Support Services Manager.
Performa Comparable Macintosh Intro Date
Performa 200 Macintosh Classic II 4/80 9/15/92
Performa 400 Macintosh LC II 4/40/512 9/15/92
Performa 405 Macintosh LC II 4/80/256, Modem, .39 VGA 4/15/93
Performa 410 Macintosh LC II 4/80/512, Modem, .39 VGA 10/21/93
Performa 430 Macintosh LC II 4/120/512, Modem, .39 VGA 4/15/93
Performa 450 Macintosh LC III 4/120/512, Modem, .29 VGA 4/15/93
Performa 460 Macintosh LC III @33MHz 4/120/512, Modem, .39 VGA 10/21/93
Performa 466 Macintosh LC III @33MHz 4/160/512, Modem, .39 VGA 10/21/93
Performa 467 Macintosh LC III @33MHz 4/120/512, Modem, .29 VGA 10/21/93
Performa 475 Macintosh LC 475 4/160/512, Modem, .29 VGA 10/21/93
Performa 476 Macintosh LC 475 4/230/512, Modem, .29 VGA 10/21/93
Performa 550 Macintosh LC 520 @ 33MHz 5/120/512, Modem 10/21/93
Performa 600 Macintosh IIvx w/out RAM Cache 5/120/512 9/15/92
Performa 600CD Macintosh IIvx w/out RAM Cache 5/120/512 CD-ROM 9/15/92
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POWERBOOK UPGRADE KIT CORRECTION
The October edition of ServiceNet incorrectly listed stock pricing for the PowerBook Upgrade Kits. These kits are
available for exchange only, not for stock.
Please note the correct pricing below.
Description Stock Price Exchange Price
40 MB PowerBook Upgrade Kit (Not available for stock) $230.00
40 MB PowerBook Upgrade Kit with 2 MB PSRAM (Not available for stock) $354.00
80 MB PowerBook Upgrade Kit (Not available for stock) $252.00
80 MB PowerBook Upgrade Kit with 4 MB PSRAM (Not available for stock) $491.00
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PRODUCT AVAILABILITY REPORT
To keep our customers better informed on Service parts availability, a Service Product Availability report is published weekly and posted on the AppleLink network. It includes part numbers, product descriptions, and current lead time information.
Before calling U.S. Customer Service to verify your orders, refer to the Service Product Availability report. The AppleLink path is
Apple Service/Training icon, Service & Support bulletin board, Service Parts Availability Reports folder.
Submissions and inquiries for ServiceNet can be sent to Apple Computer, Inc., Service Products and Services, 900 East Hamilton Ave., Campbell CA, 95008, Attention ServiceNet Editor or through the AppleLink network to SERVICE.NET.
Apple, the Apple logo, AppleCD SC, AppleLink, LaserWriter, Macintosh, and Macintosh Quadra are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. AppleCD, AppleFund, AppleOrder, At Ease, LaserWriter Select, MacTest, Performa, and PowerBook are trademarks of Apple Computer, Inc. AppleCare is a service mark of Apple Computer, Inc. Classic is a registered trademark licensed to Apple Computer, Inc.
Product pricing information is subject to change without notice. Every effort has been made to ensure that the information in this newsletter is accurate. Apple is not responsible for printing or clerical errors. No portions of this document may be reproduced in any form without the written permission of Apple Computer, Inc.
